Frequently Asked Questions

WHAT IS YOUR TURN AROUND TIME?

Our standard turnaround print time is 2 weeks starting the next business day after we have received finalized art work, mockup approval, as well as payment (times may be longer depending on workload). Please ask for our current production times, as this is subject to change based on work load.

Please note the turnaround time does not include ship time. Some types of prints may take longer, such as full color process and oversized prints. Please note we are not open on national holidays and these days will add to the turnaround time of your order.

We do our best to keep our turnaround time as quick as possible, however if you NEED your garments by a certain deadline, let us know up front prior to your order, and we can see if it will be possible — rush fees may apply.

Please Note: Ordering multiple designs at one time, adding inside tagging, specialty inks and/or individual packaging services will add to our standard turn time.

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WHAT IS YOUR HOLIDAY TURN AROUND TIME?

Our standard turnaround time during the holiday months (October - December) is 2-3 weeks starting the next business day after we have received finalized art work, mockup approval, as well as payment (times may be longer depending on workload). 

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DO YOU HAVE MINIMUMS?

We have a 25 piece minimum requirement for Screen Printing services. When Screen Printing, high volume means increased production efficiency. This mean your 'per-piece' price will be lower the more items you order for each design. 

If you need fewer than 25 items, we offer full color DTG - 'Direct to Garment' printing services. We have a 10 piece minimum requirement for DTG printing.

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CAN I PROVIDE MY OWN GARMENTS?

In order to guarantee the highest quality print, washability and finished product that we can stand behind, completed on time - we supply ALL blank garments for ALL Direct to Garment services. We do NOT print DTG on apparel provided by the customer, no exceptions. 

Customers may supply their own garments for Screen Print services only, which will be subject to a fee per piece - this fee is dependent on the order quantity. Blank garments provided by the customer Must be New/Unused garments, and approved first.

There may be special requirements for certain materials such as Spandex, Polyester, Blends, etc. We will let you know any extra costs that may be associated with such fabrics.

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HOW MUCH DOES SCREEN PRINTING COST?

Every order is custom - we work with you to get the best price per piece possible.
Click here to learn more about how our pricing works. 
  

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CAN YOU MATCH THE COLORS IN MY LOGO/DESIGN?

Absolutely. Please keep in mind if you do Not call out a Pantone color/colors, we will mix our inks to match our Pantone book as closely as possible. The printed color can vary depending on fabric material, weave and color density. If you've had your logo/design previously printed with a different printer, there is no guarantee the ink colors with be identical. We get as close as we can.

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DO YOU KEEP MY SCREENS & ARTWORK ON FILE FOR LATER?

We do keep your artwork and films on file for later use at no extra charge. Typically we reuse the screens after an order is complete. 

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I DON'T HAVE A LOGO/DESIGN - CAN YOU MAKE SOMETHING FOR ME?

Absolutely. We can either create a custom design for you or recreate a design you provide. Our art charge is $80 per hour billed at ½ hour increments. 

Art charges may be incurred if artwork you provide needs to be touched up, reconstructed, color separated or manipulated in any way.

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I HAVE MY OWN ARTWORK - WHAT SHOULD I GIVE YOU?

To avoid any art charges the file you provide must meet the following criteria: The design must be a high-resolution (300dpi or higher), OR a vector art file.

Vector art means the design was built (actually drawn) in a vector-based program such as Adobe Illustrator, Corel Draw or Freehand. Each object in a vector file can be selected and individually manipulated independently from the rest of the images in the design. 

Acceptable formats for vector files are “.AI”, “.EPS” and “.PDF”(high resolution PDF only).

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CAN YOU RE-CREATE SOMEONE ELSE'S ARTWORK?

Inspiration is all around us - but there’s a line between being inspired by another's work and plagiarizing it. That line is called copyright infringement. If we are creating a logo/design for you based on someone else's work, we may have you sign an artwork originality document. 

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept All major credit cards only.

Once you have approved your finalized invoice and we have received your payment in full, you will be sent a digital mock-up for approval. Your order will Not move to production until your custom digital mock-up has been approved.

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CAN I VISIT YOUR SHOP?

Absolutely. All we ask is that you please give us a heads up either by phone or email first so we can make sure to have someone here to greet you and answer any questions you may have.
 
The health and safety of our staff and customers is of the utmost importance to us. So we ask that any and all customers maintain a safe 6 foot distance when stopping by.
  
We are open Monday through Thursday from 9:30am - 4:00pm and Friday from 9:30am - 3:00pm.
   
Feel free to contact us any time here.
   

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HOW DO I GET STARTED WITH AN ORDER?

Right here!