If you aren't happy with your shirt for any reason, you can return or exchange it for 7 days from the date you received the order. We do our best to print extra shirts, but because all products are custom printed based on the quantity needed to fulfill each Canvas Campaign, exchanges are not always possible if a size is sold out. If we cannot offer an exchange, a full refund (less the cost of shipping) will be issued instead. If your shirt has a manufacturing defect or damage, we'll try to exchange your shirt, but if your size is sold out, you'll be issued a full refund.
How long do I have to cancel my order?
Due to the success of a campaign being directly tied to the orders, we can only offer cancellations within 24 hours of the order being placed. If an order is placed on the final day of the Canvas Campaign, you will not be able to cancel the order. To cancel an order please email email@example.com with your order number.
How long do I have to alter my order after it’s placed?
After an order is placed, you have until the end of the Canvas Campaign to make any necessary changes. This can include the quantity and the size. If you’d like to request an order change please email firstname.lastname@example.org with your order number and the details of the change.
How do I start an exchange?
If you need to exchange your order for a different size, please email email@example.com and let us know what size you'd like to exchange for. We'll then check our inventory and let you know if we have that size available. If we do, please mail your shirt back to us with the size you would like to exchange for. Once we receive your return, we'll send your new one out. If we don't have the size you'd like to exchange for, we'll issue you a full refund (minus the shipping cost).
**Note: this applies to 'Canvas Campaign' t-shirt purchases only - not general In City Prints orders.