Canvas Campaign FAQ & RETURNS

 

RETURN/EXCHANGE POLICY:

 

If you aren't happy with your shirt for any reason, you can return or exchange it for 7 days from the date you received the order. We do our best to print extra shirts, but because all products are custom printed based on the quantity needed to fulfill each Canvas Campaign, exchanges are not always possible if a size is sold out. If we cannot offer an exchange, a full refund (less the cost of shipping) will be issued instead. If your shirt has a manufacturing defect or damage, we'll try to exchange your shirt, but if your size is sold out, you'll be issued a full refund.

 

How long do I have to cancel my order?

Due to the success of a campaign being directly tied to the orders, we can only offer cancellations within 24 hours of the order being placed. If an order is placed on the final day of the Canvas Campaign, you will not be able to cancel the order. To cancel an order please email brittney@incityprints.com with your order number.

 

How long do I have to alter my order after it’s placed?

After an order is placed, you have until the end of the Canvas Campaign to make any necessary changes. This can include the quantity and the size. If you’d like to request an order change please email brittney@incityprints.com with your order number and the details of the change.

 

How do I start an exchange?

If you need to exchange your order for a different size, please email brittney@incityprints.com and let us know what size you'd like to exchange for. We'll then check our inventory and let you know if we have that size available. If we do, please mail your shirt back to us with the size you would like to exchange for. Once we receive your return, we'll send your new one out. If we don't have the size you'd like to exchange for, we'll issue you a full refund (minus the shipping cost).

 

 

**Note: this applies to 'Canvas Campaign' t-shirt purchases only - not general In City Prints orders. 

How do I start a return?

If you need to return your order, please email brittney@incityprints.com to begin your return process. Your card will be credited within 7 days of us receiving your return. You must request a return within 7 days of receiving your order and ship your order back within 5 days of your request.

 

Ship returns/exchanges to:

IN CITY PRINTS:  CANVAS CAMPAIGN RETURNS
9700 HARBOUR PLACE - STE 130
MUKILTEO, WA 98275

 

FORMS OF PAYMENT:

We accept all major credit cards Visa, MasterCard, American Express and Discover as well as PayPal. 

SHIPPING:

All items are made to order - our print production time is 2-3 business days (excluding weekends and holidays). U.S. shipping is 2-3 business days via USPS Priority Mail. International orders are typically delivered within 2-4 weeks, depending upon the destination and customs processing.

Sometimes there is a delay for USPS tracking numbers to update. Your tracking number will be updated once your package reaches a USPS checkpoint. Please allow 1-2 business days to update.

 

When do the shirts get printed and shipped?

After your Canvas Campaign ends, we print and ship your product within 7 days. Most buyers will receive their product approximately 7-10 days after the campaign ends.

 

What is the shipping cost?

Shipping one shirt costs $3.95 for USPS first class mail. Each additional shirt purchased will cost $2 more to ship.

 

Do you ship internationally?

Currently, we are not offering international shipping. If you’d like to be notified when international shipping opens up, please email brittney@incityprints.com.